HELP FOR GUESTS
FAQs
Can You Hold A Property For Me For A Few Days, A Week Or Until I Decide?
Because our vacation homes are in such high demand vacation destinations and listed globally, we cannot hold properties. Reservations are honored “first come, first served”. Please call us and we can help you with your vacation home decisions to ensure you get the right property and for the dates you want.
Do You Allow Early Check-Ins?
Early check-in fees may apply depending upon arrival time requested. An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in may not be possible.
Contact us a few days before your arrival and if possible (there are no guests departing and the vacation home is ready), we will gladly accommodate you with an early check-in for a small fee.
Do You Allow Late Check-Outs?
If the night following your reservation is available, a late check-out may be possible for an additional fee. Or, you can extend your stay another night or two at a discounted rate! Call our Vacation Specialists for a quote.
What Is Provided At The Vacation Home?
All our vacation properties are privately owned and are uniquely decorated. All homes are fully furnished and have fully stocked kitchens. We provide bed, bath and kitchen linens and beach towels. Only beach towels may be used outside the vacation home. See the amenities page for each vacation home for specific features offered. Each reservation begins with a “Starter Kit” of basic supplies: Dishwashing soap, packaged sponge, hand soap, makeup cotton pads, paper towel roll, dishwasher pods, toilet paper, laundry detergent and kitchen trash bags. There are nearby stores for most of your needs.
What Happens If We Have A Problem Or Need Maintenance Service While At The Vacation Home?
Contact Sunset Home Rentals 866-201-4022 and tell us what’s going on, sometimes problems can be resolved over the phone. If necessary, we will send a Team Member or the appropriate service company to the home. Your “Welcome Email” includes all pertinent information about the vacation home; please refer to it for specific instructions about the amenities for that vacation home.
Is Housekeeping Included During Our Vacation?
All our homes are serviced prior to your arrival and after your departure. Additional housekeeping services during your stay are available upon request for an additional fee. For longer vacation stays, it’s nice to have extra housekeeping to freshen up the home. Call and we’ll coordinate the service around your schedule.